Sunday, February 10, 2008 An Open Letter to the Billing Department Good day! I am xxx, a student of xxx, whose father is a subscriber of both your CATV and Broadband services. I have sent this e-mail to inform you, specifically, the Billing Department, that my parents aren't pleased with the way your mail messengers deliver our billing. Delivering the mail at any time of the day is fine, but having to continuously press the door bell to the point that my mother would have to go out furious just to sign and receive the mail is absolutely inexcusable and rude for a customer. By noon, most of the people at home take a nap off the hard work we do at a daily basis, and I believe you know, as well as I do, that disturbing a well-deserved sleep just to sign and receive a mail, wherein fact your mail man could just drop it off our mail box is rather disappointing in the customer's point of view. What is the point of having a mail box if you still have to go down just to receive a mail that can be dropped on the box anyway? I would like to inform you that being subscribed on your services for years now, there were no instances that we did not receive your billing nor did we skip paying the bill. You may check on your records if you may, so that you may at least know that we've been one of your loyal subscribers for some years now. So, where does the need of having to sign a mail of billing, just to ensure we received it, come from? If we received your billing then, don't you think it's logical that we'd be receiving it the next time? So why the need of signing and receiving tenths of times? Why the need to be deprived of our noontime rests? Please, do enlighten me. This complaint has already been called in by my mother through your hotline for three times now. Add to that, she also went directly onto your office in Chino Roces just to speak to the Officer-in-Charge and tell you how much of an inconvenience this "signature-required" mail has been in our daily living, yet after all the hassle she's been through just to let you know, it seems all has fallen on deaf ears. Tell me, is this how you treat a customer complaint? After having been subscribed to your service, can't you at least give us the benefit of the doubt that you can at least sermon your men and tell them countless and countless of times that, "When you deliver this mail at XXXX Everlasting St., Ph. 8, Marcelo Green Village, Paranaque, don't ever, ever, disturb anyone nor ring the bell, just drop off the mail in the mail box."? Or are mail men more important than subscribers? I hope that's not the case. If you already sermoned your men and they still kept disturbing us, then perhaps, with all due respect, you may have to remove those in charge and replace them with a competent one. Our last billing, which was delivered today, did the same thing we've been complaining for countless of times already. We are currently sleeping and the mail man just can't stop ringing the door bell to the point that someone, furious enough, would go down and sign the mail. It has now come to the point that my parents are opting for a disconnection. Tell me, does it really have to reach to this point? Just because you can't lecture your mail man or at least those who are in charge of mailing, it arrived to the choice of opting for disconnection? This is very disappointing as a customer. I hope, that for the last time, that this e-mail would finally reach you and let you know of the inconvenience your billing delivery has given us. Our complaint has fallen on deaf ears, but I hope that this e-mail of our complaint wouldn't fall on "deaf" eyes. As a member of this family and as the one who opted to subscribe on to your services, I would like to inform you that this would be our last notification of our complaint to you. If, by the next time the billing arrives and nothing changes, then may I say now, that it has been a pleasure to be subscribed on your services for years, but unfortunately, you failed to answer the simple demand of this customer. Thank you for taking the time to read this complaint. God bless! Faithfully yours, xxx Originally posted by batang_raon14 at PinoyPC on July 13, 2007 Labels: billing-issues, cable-internet, subscriber-complaints Posted @ 2/10/2008 08:40:00 PM | 0 comments Links to this post:0 Comments: Subscribe to Post Comments [Atom] |
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