Friday, August 27, 2010 Subscriber Jose Tecson Vents Frustration Subscriber: Jose TecsonLocation: Quezon City (Tandang Sora) How long have you been a subscriber of MyDestiny Cable Internet? When was it installed? 4 years Complaint: I would just like to raise my concern to the recent quality of service I have been receiving lately. I have been a client of MyDestiny Cable Internet for more than four years and unfortunately the quality of service has been on a steady decline since then. The interruptions I am getting with the internet service is becoming more frequent than anticipated. I can understand some of the interruptions are for the betterment of the service but lately the speeds I am getting are way below to what I have subscribed. Using Speedtest.net, I have gathered daily readings of which there are times of the day where speeds are averaging to 0.15Mb/s (down) and 0.54Mb/s (up). On some days , even browsing has become unbearable and I keep getting numerous time outs. I have raised my concerns to their technical staff and from what I have gathered, I am not the only one experiencing the same. The staff has already raised customers’ concerns to the main office and apologetic as they may, they do not have any feedback to provide with regards to the matter or as to when the service will return to as they should. Labels: cable-internet, subscriber-complaints CLICK HERE TO READ COMPLETE STORYPosted @ 8/27/2010 01:55:00 AM | 0 comments Wednesday, February 13, 2008 Destiny recently increased the speedcap of its subscribers to atleast 1Mbps but despite the noticeable increase from bandwidth results, browsing has remain very slow especially websites outside the Philippines.Labels: cable-internet, news CLICK HERE TO READ COMPLETE STORYPosted @ 2/13/2008 10:19:00 PM | 4 comments Tuesday, February 12, 2008 MyDestiny Increases Speedcap to 1Mbps  TipidPC users are now reporting that downstream speedtest results are reaching atleast 950kbps. Download and browsing speeds also improved. But still, capping at 1Mbps is contrary to their claims of "No Speed Limit". Labels: cable-internet, news CLICK HERE TO READ COMPLETE STORYPosted @ 2/12/2008 04:30:00 PM | 0 comments Monday, February 11, 2008 MyDestiny Caps Speeds to 512kbps  We made some bandwidth metering on speedtest.net, GlobeQUEST, SKYinet, and mydestiny's own bandwidth meter and all the results confirmed a bandwidth cap. Results are consistent. None of them ever broke the 512kbps barrier, even MyDestiny's very own meter barely reached 512kbps. Though the speeds now are almost within the promised minimum rate, this is still against the claim of no speed limit. Tests were taken randomly and all of them yielded the same result whether it's in the wee hours of the morning or at peak hours.     Labels: cable-internet, speedtest-results, subscriber-complaints CLICK HERE TO READ COMPLETE STORYPosted @ 2/11/2008 11:41:00 PM | 0 comments Juck, a TipidPC user, emailed Destiny's technical support regarding the very slow connection we are currently experiencing and got a generic looking reply. Good day!Why are they taking this long to complete a simple router replacement? 1 month?! So if you're to believe them, expect an increase of browsing and download speed next week. And no more speed capping! Labels: announcements, cable-internet, news CLICK HERE TO READ COMPLETE STORYPosted @ 2/11/2008 07:17:00 PM | 0 comments Sunday, February 10, 2008 An Open Letter to the Billing Department Originally posted by batang_raon14 at PinoyPC on July 13, 2007Good day! I am xxx, a student of xxx, whose father is a subscriber of both your CATV and Broadband services. I have sent this e-mail to inform you, specifically, the Billing Department, that my parents aren't pleased with the way your mail messengers deliver our billing. Delivering the mail at any time of the day is fine, but having to continuously press the door bell to the point that my mother would have to go out furious just to sign and receive the mail is absolutely inexcusable and rude for a customer. By noon, most of the people at home take a nap off the hard work we do at a daily basis, and I believe you know, as well as I do, that disturbing a well-deserved sleep just to sign and receive a mail, wherein fact your mail man could just drop it off our mail box is rather disappointing in the customer's point of view. What is the point of having a mail box if you still have to go down just to receive a mail that can be dropped on the box anyway? I would like to inform you that being subscribed on your services for years now, there were no instances that we did not receive your billing nor did we skip paying the bill. You may check on your records if you may, so that you may at least know that we've been one of your loyal subscribers for some years now. So, where does the need of having to sign a mail of billing, just to ensure we received it, come from? If we received your billing then, don't you think it's logical that we'd be receiving it the next time? So why the need of signing and receiving tenths of times? Why the need to be deprived of our noontime rests? Please, do enlighten me. This complaint has already been called in by my mother through your hotline for three times now. Add to that, she also went directly onto your office in Chino Roces just to speak to the Officer-in-Charge and tell you how much of an inconvenience this "signature-required" mail has been in our daily living, yet after all the hassle she's been through just to let you know, it seems all has fallen on deaf ears. Tell me, is this how you treat a customer complaint? After having been subscribed to your service, can't you at least give us the benefit of the doubt that you can at least sermon your men and tell them countless and countless of times that, "When you deliver this mail at XXXX Everlasting St., Ph. 8, Marcelo Green Village, Paranaque, don't ever, ever, disturb anyone nor ring the bell, just drop off the mail in the mail box."? Or are mail men more important than subscribers? I hope that's not the case. If you already sermoned your men and they still kept disturbing us, then perhaps, with all due respect, you may have to remove those in charge and replace them with a competent one. Our last billing, which was delivered today, did the same thing we've been complaining for countless of times already. We are currently sleeping and the mail man just can't stop ringing the door bell to the point that someone, furious enough, would go down and sign the mail. It has now come to the point that my parents are opting for a disconnection. Tell me, does it really have to reach to this point? Just because you can't lecture your mail man or at least those who are in charge of mailing, it arrived to the choice of opting for disconnection? This is very disappointing as a customer. I hope, that for the last time, that this e-mail would finally reach you and let you know of the inconvenience your billing delivery has given us. Our complaint has fallen on deaf ears, but I hope that this e-mail of our complaint wouldn't fall on "deaf" eyes. As a member of this family and as the one who opted to subscribe on to your services, I would like to inform you that this would be our last notification of our complaint to you. If, by the next time the billing arrives and nothing changes, then may I say now, that it has been a pleasure to be subscribed on your services for years, but unfortunately, you failed to answer the simple demand of this customer. Thank you for taking the time to read this complaint. God bless! Faithfully yours, xxx Originally posted by batang_raon14 at PinoyPC on July 13, 2007 Labels: billing-issues, cable-internet, subscriber-complaints CLICK HERE TO READ COMPLETE STORYPosted @ 2/10/2008 08:40:00 PM | 0 comments Subscriber abandoned by destiny Hello Everyone, I wish to share my experiences with Destiny Internet.I subscribed a couple of years ago. Although I had a couple of minor issues in the beginning, I was able to get a decent connection for over 18 months. average 600kbpsD - 200KbpsU of which I was thankful. Those were the days... Now come March 2007, I had numerous issues with Destiny. I have had my bouts of No internet service with the modem simply refusing to grab an IP address (online blinking) I would normally call their CS who gladly log the problem and apologize for the inconvenience. Within a couple of days, a destiny technician would come over, fix the connection and be on his way. Upon inquiry, the technician says that my problem is the Router attached to my system. "Yan ang nakakasira o nag break sa connection ninyo" Ok, I thought, so I give them the benefit of the doubt and simply hard wire my PC to the modem without the router. However, I still have the same problems of my modem just dropping the internet connection. In order to get my internet back on, I have to reboot the modem(power cycle on/off) several times in order to get the darn thing started again. Now, I call CS, sasabihin nila logged for maintenance ako pero after a dozen calls, wala naman pumupunta dito. Nagsawa na yata ang mga kolokoy na pumunta sa amin para ayusin. "Anak ng Tokwa, every few hours kinakalikot ko ang modem para lang maka connect ng maayos" Gusto ko sanang itanong kung ganito rin ang na-experience ninyo sa Destiny o baka naman may duwende sa may modem ko Mabilis talaga ang speed (I can do up to 230k speed on azureus) pero kung patay patay modem, medyo nakakainis. Originally posted at PinoyDSL.net on December 17, 2007 by nogoodisp Labels: cable-internet, technical-advice CLICK HERE TO READ COMPLETE STORYPosted @ 2/10/2008 07:49:00 PM | 0 comments Saturday, February 9, 2008 Destiny promised all of its subscribers a connection with limitless speed, or what the technical support people call as "open bandwidth". But for the past weeks, this isn't the case. Either our speeds are just a few bits faster from dial up or even slower than dial-up. Users from TipidPC.com recently noticed that our bandwidth has been capped to 500kbps. (Editor's Note: You can see results here and here.) Judging from the results on TipidPC, one could conclude that our bandwidths have been capped by Destiny. Most of the people posting there are new cable internet subscribers like me. I have been duped into signing because of the marketing slogan "No Speed Limit". Now the question, do we cable internet subscribers have the right to sue MyDestiny for deception? Isn't this a breach of contract? We were promised unlimited bandwidth and now are speeds are capped without any official statements or announcements. Submitted by: Ramon, subscriber since December 2007 Graphics by mydestiny Chronicles Labels: cable-internet, legal-advice, subscriber-complaints CLICK HERE TO READ COMPLETE STORYPosted @ 2/09/2008 08:44:00 PM | 2 comments Slowdowns caused by surge of new Global Destiny CATV subscribers?  When the Solar Channels (Basketball TV, JackTV, Solar Sports, Etc.) on SKYCable were terminated at the start of this year, a lot of unhappy SKYCable subscribers immediately transferred to Global Destiny. Coincidentally, most MyDestiny Cable internet subscribers experienced the slowdown at the start of this year. Browsing has been slow and speedtests results were like of a dial-up connection. The same thing happened several years ago when Star TV pulled the plug on their Star Channels on SKY Cable. A lot of SKY Cable subscribers migrated to Destiny Cable TV just in time for the NBA Finals. During the exodus, bandwidth of Destiny Cable Internet subscribers were reduced from 512kbps to 128kbps-256kbps without any official announcements at all. When the Star Channels were removed from Destiny just to return to SKY Cable as "exclusive" channels, Destiny again lost a lot of CATV subscribers. Destiny then merge with Global Cable and separated its broadband services. Destiny began introducing unlimited or unmetered speeds to their cable internet subscribers until now. As of today, Destiny / Solid Broadband Corp. still claims that there are "defective" hardware being replaced. It's up to you guys to believe. Here's an exceprt from Wikipedia about the Solar Channel issue: Removal of Solar Entertainment's Channels. Labels: cable-internet, global-destiny, news CLICK HERE TO READ COMPLETE STORYPosted @ 2/09/2008 05:49:00 PM | 0 comments |
|
"I Want My Destiny", "MyDestiny.net", "Destiny Logo" are service marks of Solid Broadband Corporation. |
|
