Friday, August 27, 2010 Subscriber Jose Tecson Vents Frustration Subscriber: Jose TecsonLocation: Quezon City (Tandang Sora) How long have you been a subscriber of MyDestiny Cable Internet? When was it installed? 4 years Complaint: I would just like to raise my concern to the recent quality of service I have been receiving lately. I have been a client of MyDestiny Cable Internet for more than four years and unfortunately the quality of service has been on a steady decline since then. The interruptions I am getting with the internet service is becoming more frequent than anticipated. I can understand some of the interruptions are for the betterment of the service but lately the speeds I am getting are way below to what I have subscribed. Using Speedtest.net, I have gathered daily readings of which there are times of the day where speeds are averaging to 0.15Mb/s (down) and 0.54Mb/s (up). On some days , even browsing has become unbearable and I keep getting numerous time outs. I have raised my concerns to their technical staff and from what I have gathered, I am not the only one experiencing the same. The staff has already raised customers’ concerns to the main office and apologetic as they may, they do not have any feedback to provide with regards to the matter or as to when the service will return to as they should. Labels: cable-internet, subscriber-complaints CLICK HERE TO READ COMPLETE STORYPosted @ 8/27/2010 01:55:00 AM | 0 comments Wednesday, February 13, 2008 Destiny recently increased the speedcap of its subscribers to atleast 1Mbps but despite the noticeable increase from bandwidth results, browsing has remain very slow especially websites outside the Philippines.Labels: cable-internet, news CLICK HERE TO READ COMPLETE STORYPosted @ 2/13/2008 10:19:00 PM | 4 comments Tuesday, February 12, 2008 MyDestiny Increases Speedcap to 1Mbps  TipidPC users are now reporting that downstream speedtest results are reaching atleast 950kbps. Download and browsing speeds also improved. But still, capping at 1Mbps is contrary to their claims of "No Speed Limit". Labels: cable-internet, news CLICK HERE TO READ COMPLETE STORYPosted @ 2/12/2008 04:30:00 PM | 0 comments Monday, February 11, 2008 MyDestiny Caps Speeds to 512kbps  We made some bandwidth metering on speedtest.net, GlobeQUEST, SKYinet, and mydestiny's own bandwidth meter and all the results confirmed a bandwidth cap. Results are consistent. None of them ever broke the 512kbps barrier, even MyDestiny's very own meter barely reached 512kbps. Though the speeds now are almost within the promised minimum rate, this is still against the claim of no speed limit. Tests were taken randomly and all of them yielded the same result whether it's in the wee hours of the morning or at peak hours.     Labels: cable-internet, speedtest-results, subscriber-complaints CLICK HERE TO READ COMPLETE STORYPosted @ 2/11/2008 11:41:00 PM | 0 comments Juck, a TipidPC user, emailed Destiny's technical support regarding the very slow connection we are currently experiencing and got a generic looking reply. Good day!Why are they taking this long to complete a simple router replacement? 1 month?! So if you're to believe them, expect an increase of browsing and download speed next week. And no more speed capping! Labels: announcements, cable-internet, news CLICK HERE TO READ COMPLETE STORYPosted @ 2/11/2008 07:17:00 PM | 0 comments Sunday, February 10, 2008 An Open Letter to the Billing Department Originally posted by batang_raon14 at PinoyPC on July 13, 2007Good day! I am xxx, a student of xxx, whose father is a subscriber of both your CATV and Broadband services. I have sent this e-mail to inform you, specifically, the Billing Department, that my parents aren't pleased with the way your mail messengers deliver our billing. Delivering the mail at any time of the day is fine, but having to continuously press the door bell to the point that my mother would have to go out furious just to sign and receive the mail is absolutely inexcusable and rude for a customer. By noon, most of the people at home take a nap off the hard work we do at a daily basis, and I believe you know, as well as I do, that disturbing a well-deserved sleep just to sign and receive a mail, wherein fact your mail man could just drop it off our mail box is rather disappointing in the customer's point of view. What is the point of having a mail box if you still have to go down just to receive a mail that can be dropped on the box anyway? I would like to inform you that being subscribed on your services for years now, there were no instances that we did not receive your billing nor did we skip paying the bill. You may check on your records if you may, so that you may at least know that we've been one of your loyal subscribers for some years now. So, where does the need of having to sign a mail of billing, just to ensure we received it, come from? If we received your billing then, don't you think it's logical that we'd be receiving it the next time? So why the need of signing and receiving tenths of times? Why the need to be deprived of our noontime rests? Please, do enlighten me. This complaint has already been called in by my mother through your hotline for three times now. Add to that, she also went directly onto your office in Chino Roces just to speak to the Officer-in-Charge and tell you how much of an inconvenience this "signature-required" mail has been in our daily living, yet after all the hassle she's been through just to let you know, it seems all has fallen on deaf ears. Tell me, is this how you treat a customer complaint? After having been subscribed to your service, can't you at least give us the benefit of the doubt that you can at least sermon your men and tell them countless and countless of times that, "When you deliver this mail at XXXX Everlasting St., Ph. 8, Marcelo Green Village, Paranaque, don't ever, ever, disturb anyone nor ring the bell, just drop off the mail in the mail box."? Or are mail men more important than subscribers? I hope that's not the case. If you already sermoned your men and they still kept disturbing us, then perhaps, with all due respect, you may have to remove those in charge and replace them with a competent one. Our last billing, which was delivered today, did the same thing we've been complaining for countless of times already. We are currently sleeping and the mail man just can't stop ringing the door bell to the point that someone, furious enough, would go down and sign the mail. It has now come to the point that my parents are opting for a disconnection. Tell me, does it really have to reach to this point? Just because you can't lecture your mail man or at least those who are in charge of mailing, it arrived to the choice of opting for disconnection? This is very disappointing as a customer. I hope, that for the last time, that this e-mail would finally reach you and let you know of the inconvenience your billing delivery has given us. Our complaint has fallen on deaf ears, but I hope that this e-mail of our complaint wouldn't fall on "deaf" eyes. As a member of this family and as the one who opted to subscribe on to your services, I would like to inform you that this would be our last notification of our complaint to you. If, by the next time the billing arrives and nothing changes, then may I say now, that it has been a pleasure to be subscribed on your services for years, but unfortunately, you failed to answer the simple demand of this customer. Thank you for taking the time to read this complaint. God bless! Faithfully yours, xxx Originally posted by batang_raon14 at PinoyPC on July 13, 2007 Labels: billing-issues, cable-internet, subscriber-complaints CLICK HERE TO READ COMPLETE STORYPosted @ 2/10/2008 08:40:00 PM | 0 comments Originally posted by mydestinysucks at Gov.PH on June 13, 2006 We have exactly the same problem Netizen97... I live at California Gardens Square. My subscription to Mydestiny started late May. How I wished I read your post here before I subscribed! The unlimited plan 1688 (512kbps) turned out to be slower than dial-up internet speed (less than 56kbps)! Well, I'm actually luckier than you because I'm able to talk to technical support often, but all my conversations with them led to no improvement whatsoever on the speed of my connection. They kept on saying that people will be coming to the condo to troubleshoot and fix the connection. They kept on mentioning that there's a problem with the 2 main modems that are installed in the condo. This is where all mydestiny subscribers in the condo are connected. But I noticed that things only got worse. I also sent an email to technical support and to the alleged tech support supervisor (jlc@mydestiny), but nobody has replied to me yet. DO NOT SUBSCRIBE TO MYDESTINY DSL. YOU WILL ONLY WASTE YOUR MONEY AND PRECIOUS TIME CONTACTING CUSTOMER SUPPORT AND WRITING MESSAGES LIKE THIS ONE. Originally posted by mydestinysucks at Gov.PH on June 13, 2006 Labels: high-rise-sdsl, subscriber-complaints CLICK HERE TO READ COMPLETE STORYPosted @ 2/10/2008 08:16:00 PM | 0 comments |
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