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Friday, August 27, 2010

Subscriber Jose Tecson Vents Frustration

Subscriber: Jose Tecson
Location: Quezon City (Tandang Sora)

How long have you been a subscriber of MyDestiny Cable Internet? When was it installed? 4 years

Complaint:

I would just like to raise my concern to the recent quality of service I have been receiving lately. I have been a client of MyDestiny Cable Internet for more than four years and unfortunately the quality of service has been on a steady decline since then. The interruptions I am getting with the internet service is becoming more frequent than anticipated. I can understand some of the interruptions are for the betterment of the service but lately the speeds I am getting are way below to what I have subscribed. Using Speedtest.net, I have gathered daily readings of which there are times of the day where speeds are averaging to 0.15Mb/s (down) and 0.54Mb/s (up). On some days , even browsing has become unbearable and I keep getting numerous time outs. I have raised my concerns to their technical staff and from what I have gathered, I am not the only one experiencing the same. The staff has already raised customers’ concerns to the main office and apologetic as they may, they do not have any feedback to provide with regards to the matter or as to when the service will return to as they should.

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Posted @ 8/27/2010 01:55:00 AM | 0 comments

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